11/30 redemption says "refunded" but it wasn't

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Cashed out for a $10 amazon gift card on 11/30. Looked under redemption history and is says "refunded", but the 990 points were NOT put back.

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Has anyone else had this happen to them? Already submitted a ticket. this is the first time there has ever been an issue with EH.

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Submitted December 03, 2017 at 07:28PM by empiretc http://ift.tt/2zJ90QN

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